CONTACT THE VAPE HUB
VISIT, CALL, OR MESSAGE
We welcome questions about products, device compatibility, and store policies. Whether you need help choosing the right e-liquid, want a demonstration of a pod system, or need advice on battery safety, our team is ready to assist.
Store Location & Directions
The Vape Hub
1281 West Pueblo Boulevard
Pueblo, CO 81004
United States
We’re conveniently located off West Pueblo Boulevard with on-site parking. If you need specific driving directions, please call us at +1 (719) 924-9524 and our staff will provide the best route from your area.
Store Hours
(Subject to change — call to confirm)
Monday–Saturday:
8:00 AM – 7:00 PM
Sunday:
12:00 PM – 7:00 PM
Closed on major holidays; special hours posted on our website and social channels.
contact methods
What You Can Contact Us About
Product Availability: Confirm if the specific brand or flavor you want is in stock.
Device Compatibility: Ask about which coils or pods fit your device.
Battery Safety: Get guidance on selecting and caring for rechargeable cells.
Returns & Exchanges: Inquire about our policy and eligibility for returns.
In-Store Appointments: Schedule time for personalized help or a longer demonstration.
Community & Partnership Requests: Let us know if you’re interested in local partnerships or events.
What to Bring to the Store
Valid ID
You must be 21+ to purchase. Bring government-issued ID for verification.
Your Device
If seeking support/troubleshooting, bring the device and any batteries or chargers associated with it.
Questions & Preferences
Knowing whether you prefer strong nicotine, certain flavors, or portability helps our staff match the right products quickly.
frequently Asked Questions
Do you offer curbside pickup?
Curbside pickup may be available. Call ahead to confirm and to let us know when you arrive.
Do you offer curbside pickup?
Curbside pickup may be available. Call ahead to confirm and to let us know when you arrive.
How long does it take for an online inquiry to be answered?
We typically respond to website inquiries within one business day. For immediate needs, call us during store hours.
Can you explain your return policy?
Return eligibility depends on item type. Unopened, sealed products are more likely to be eligible. Consumable products (like opened e-liquids) are subject to health and safety regulations and are typically non-returnable. Contact staff for specifics.
Do you ship products?
Shipping policies and availability may vary. Call or check the website for current shipping options and restrictions. Shipping is subject to age verification and regulatory compliance.
Can I return an opened e-liquid or disposable?
Returns are subject to local health and safety regulations and our store policy. Unopened products with original packaging are more likely to be eligible. Contact our team for specifics.
Emergency & Safety Inquiries
If you have a battery or device safety concern (e.g., signs of overheating, swelling, or damage), stop using the device immediately and contact us. We’ll advise on immediate steps and whether to bring the device in for inspection.
feedback & suggestions
We value customer feedback. If you have suggestions about product offerings, store hours, or customer service, please call or email through the website contact form. Feedback helps us improve and better serve Pueblo.
Safety and Legal Notice
Sales restricted to customers 21 and older. Products may contain nicotine — addictive chemical. Follow manufacturer instructions for batteries and devices. The Vape Hub abides by all local and federal regulations regarding vapor products.
